Our policies

Privacy policy

Kimpex Inc. (collectively referred to as ‘‘Kimpex’’) has a mission to be the Canadian leader in distribution and development of parts, equipment and accessories for motorized recreational vehicles. In order to fulfill this mission, Kimpex is counting on a competent, professional and motivated family of employees working in a respectful and dynamic environment.

Thus, over the years, Kimpex has not only been a standout among its competitors with the quality and excellence of its products and brands, but also by its audacity and proximity to the retailers and consumers in the markets in which it operates. Its commitment to offer its customers first-class service and quality have helped it to increase its standards as a world-class company.

Always intent on respecting its customers, partners and associates, Kimpex has attached great importance to the protection of personal information which its customers convey in the context of its activities, including consultations regarding the Web sites or the use of online services.

Scope and application of privacy policy

This policy is designed to meet the requirements of applicable legislation protecting the privacy of individuals.

In particular, this policy highlights the provisions introduced to manage the collection, possession, use, communication and destruction of personal information in the private sector. The rules introduced were designed to establish a balance between rights pertaining to the protection of a person’s privacy, as concerns their personal information, their credit information and the need for Kimpex to gather, use or communicate them in the context of its business activities.

For the application of this policy, we refer to ‘‘personal information’’ as information concerning any natural or legal person which allows us to identify them.


To ensure that this policy is respected, Kimpex has made every necessary effort to request responsible and professional behaviour with regard to the protection of this personal information, at all times, from its employees, representatives or authorized agents they hire. To achieve this, the company will be offering the appropriate information or awareness sessions when needed.

At Kimpex, the protection and privacy of personal information it has acquired is controlled at each of the following 5 steps of confidential information management:


Only the forms and technologies used to adapt navigation on the Kimpex site can gather personal information on visitors.

This collecting is usually done with the person concerned and with their consent (often tied to the management of navigation preferences via their Internet navigator).

Kimpex will be gathering only personal information needed to optimize the experience on the Kimpex.com site and to have useful information to identify the visitor on the site.

At all times, visitors can refuse to fill out forms at their disposal in order to preserve their confidential information. At all times, visitors can modify their navigation preferences on their own Internet navigator so that the Kimpex.com site does not retrieve any information from their visit.


Kimpex applies strict security and deploys all reasonable efforts on the business side to ensure the privacy of the personal information it possesses on its clientele, and its protection against loss and all access, use of, non-authorized duplication or modification. Kimpex ensures that these means are reasonable, especially given the sensitivity of this personal information, and their end use, quantity, distribution and support.

In addition, Kimpex ensures that this personal information, contained on electronic medium, is kept in such a way as to allow for efficient, secure and limited control.


Access to personal information is limited to Kimpex employees, representatives or authorized agents for whom this information is required to carry out their duties.

The use of personal information that Kimpex possesses is limited to the sole use for which it was gathered, that is, to optimize navigation on the Kimpex.com site, to update the site’s user profile and for market or product development, linked to the clientele you represent.

Kimpex ensures that the personal information it has obtained is up to date and exact at the time it is used.


Kimpex agrees not to share personal information it possesses to a third party without having obtained prior consent from the person concerned or legal authorization.

At all times and without exception, Kimpex agrees not to sell, release or lease to a third party any personal information it has obtained.

In connection with any authorized or permitted communication, Kimpex ensures that the confidential nature of the personal information remains protected.

The communications and marketing department at Kimpex occasionally sends newsletters, advertising and other correspondence via various means of communication such as emails and regular mail to dealers, potential customers and consumers to keep them informed about the products, promotions and/or events that may be of interest to them. Please note that in all these cases, the personal information shall remain confidential.


When personal information in the possession of Kimpex is no longer required to carry out the work for which it was gathered, Kimpex ensures that all this information containing personal information shall be destroyed in such a way that the privacy of the information is not compromised.

Kimpex agrees to inform any people who makes the request that they have personal information on them, what it is used for and when it is provided to third parties, should that occur.

At all times, Kimpex allows the person concerned to access and to consult the personal information in their possession.

It is also possible, for that person, to contest the accuracy of the personal information in their Kimpex account and to make the appropriate corrections, as stipulated by the law.

To request access for personal information, or request a correction or an update of this information, the person concerned can communicate in writing with Mr. Guy Normandin, at the following address:

5355 St-Roch S.
Drummondville, QC
J2E 0B4

The latter must give the person requesting this, a reply within (30) days of the date of receipt of the request.

Sales Policy

Kimpex does not sell directly to consumers. Products on Kimpex.com are available for online purchase through our network of retailers who accepted to adhere our online sales program on Kimpex.com. To purchase products viewed on the Kimpex.com site, the consumer must select a dealer in the order process to complete the financial transaction with him or communicate with one of the authorized Kimpex dealers (in person, by phone, fax, email or through their Internet sites).

Kimpex distributes its products specifically to dealers operating in the motorized sports and water sports industries. But, Kimpex can refuse to sell to a dealer that does not respect their policies and /or business requirements.

All consumer requests sent to Kimpex’ customer service are automatically directed to the Kimpex.com site or the nearest region’s dealers.

Pricing Policy

Prices shown on the Kimpex site are manufacturers’ suggested retail prices (MSRP) and are subject to change without notice. Some products may be announced at a lower price when in promotion or clearance. These prices are not necessarily the ones in retailer’s store. The Canadian dollar is used for the Canadian versions of the site, while the American dollar is used for the American version of the site.

Retailers can sell at a higher price or a lesser price as per their judgement, but must apply the price rules communicated by Kimpex in the catalogs we sent them.

MSRP’s do not include taxes, or any other additional costs which could apply.

Prices for promotional products on the Kimpex.com site are managed by Kimpex and do not necessarily apply to all its authorized retailers, nor to all their Internet sites. All products purchased on Kimpex.com website are sold at the price advertised in the last step of the purchasing process on the site.

Kimpex reserves the right to cancel an order in case of a web pricing error. In that case, the consumer will be informed of the error and will not get the product at the mistakenly advertised price. No legal action may be taken against Kimpex if this happens.

Management Policy for Returns

The management of returns must be directly ensured by the retailers according to the return policy in effect for regular orders.

In the case where a customer purchases an item on Kimpex.com, return management must be assured by the dealer the consumer selected to complete his transaction when he ordered online. In no case shall Kimpex be responsible for the management of product returns purchased on Kimpex.com neither for those purchased at the retailers.

Dealers may accept product returns from Kimpex.com only in this situation* :

  • The product received is not the one ordered. (Error from Kimpex)
  • The product ordered has been damaged during the shipping (Error from the transporter)
  • The product ordered is defect and still under warranty (Refer to the manufacturer’s warranty)
  • The product ordered is not what you expected and is still within the acceptable return period of the dealer (Error from the consumer)

*Note that some return fees or handling fees may be charged by the dealer whatever the reason of the return.


The warranties applicable to products distributed by Kimpex posted on the Kimpex.com site are set by the manufacturers and managed independently in-store from one dealer to another.

To obtain more information on product warranties, please consult the manufacturer’s Internet site or contact your retailer.

For products from brands Kimpex, Kimpex SeatJack, Commander, CKX, Win-Tec and Boatersports communicate directly with Kimpex through the Contact-Us page.

Certain Kimpex products qualify for warranty extensions upon registration of the product via your MY KIMPEX account on Kimpex.com. For the list of applicable products, open a MY KIMPEX account and go the Product Registration tab.

Data and Responsibilities

Kimpex agrees to keep the data up to date on its Kimpex.com site, but cannot be held responsible for any possible or potential errors. In no case whatsoever shall Kimpex be held responsible for accidents or losses relative to this data.

It is the consumer’s responsibility to validate the accuracy of the information supplied by Kimpex before purchasing a product on the site.