Faqs

About Kimpex Inc
Using Kimpex.com
Snowmobile Questions
ATV/UTV Questions
Motorcycle Questions
Marine Questions
Who is Kimpex?
To know more about our company, visit the "Our Story" page.
What is our role as a distributor?
Our role is to look after the distribution, that is to say, financing, collection, storage, promotion and shipping products to resellers, who are selling to consumers.

As a distributor, we do not sell directly to consumers. The products we distribute are only available through our network of authorized retailers. To find a reseller of Kimpex products, click here.
Does Kimpex design its own products?
Yes. Kimpex is also a brand of home products. Several products are designed and developed in-house by a team of experts under the responsibility of the Vice President of Product Management / Research and Development.

Products designed by Kimpex can be identified by the following brands:
? Kimpex
? CKX
? Commander
? Win-Tec
? Skin

Where can I view the jobs offered by Kimpex?
Visit this "Career" page for all jobs available at Kimpex.
I have some questions. Who should I contact?
Communicate with us using the "Contact Us" form.
I want my products to be distributed by Kimpex, What should I do?
Distribution requests must be sent to Kimpex marketing team using the form on the "Contact Us" page. Select ?Communications & Marketing? as the subject of your message.
Include your website address and your product catalog to the message so that we can forward your message to the right department.
How to change the language of the site?
A drop-down list is available in the upper right corner of the screen. Locate the small flag with the current language then click the arrow to access other choices.

To register your browsing preferences on Kimpex.com, create a "MY KIMPEX" account.
How to record my language preferences on the site?
To register your browsing preferences on Kimpex.com, create a "MY KIMPEX" account.
What is the « Member Zone »? / Why do I need to be connected to access it?
This is a zone containing news, sweepstakes and special promotions reserved exclusively for "My Kimpex" members.
What is a « My Kimpex » account?
It's a place where you can manage your preferences, record your personal information and your vehicle information to facilitate your navigation on the site. After registering, the site will suggest products or search results based on the information you entered. You will also have access to exclusive content from the ?Member zone?!
How to create a « My Kimpex » account?
Click on the "My Kimpex" tab at the top of the screen. A new window will open, click on "I subscribe" and follow the instructions.
Or,
Click on the USER LOGIN button at the top of any page and follow the instructions.
How to become a retailer of Kimpex products?
Click the "Become a Dealer" tab at the top of the screen. A new window will open. Enter the requested information, click "Next Step" and follow the instructions.
Where can I buy the products seen on Kimpex.com?
All Kimpex products are available through our network of retailers everywhere in Canada and USA. Click here to find the nearest retailer.
Can I buy directly from Kimpex?
No. Products distributed by Kimpex are available only through our network of retailers.
Click here to find the nearest retailer.
Can I receive a paper copy of your catalogs?
Unfortunately, our catalogues are only available to our retailers. But, all Kimpex catalogs are available electronically on our website. Visit the "Catalogue" section to see them.
I'm having some technical difficulties with your website, what can I do?
Communicate with us through our "Contact Us" page and select « SITE » as the subject of your message.
Can I be sponsored by Kimpex?
Sponsorship requests must be sent to Kimpex marketing team using the form on the "Contact Us" page. Select ?Communications & Marketing? as the subject of your message.
Why should I register my products on Kimpex.com?
In addition to the basic guarantees, Kimpex offers to its customers the possibility to register some of their products online to enjoy various benefits such as:

? An extended warranty for certain products;
? Better support in case of imperfection with online records;
? Keeping your purchase documents in a safe place.

Products that can be registered and applied to the benefits mentioned above are:

? CKX helmets
? Kimpex brand products
? Commander ATV and UTV track kits

Register a product now!
Mission helmet : Questions

1. What’s inside the Mission box?

  • Storage bag
  • Helmet 
  • Peak, breath deflector and long chin curtain already installed 
  • User manual

2. Can I wear my prescription glasses with my Mission helmet?

The helmet has been designed to accommodate prescription glasses. Depending on the model, the frame of your glasses may come into contact with the breath deflector. In this case, we recommend the use of a connected electric shield that allows you to ride without the breath deflector.

3. What is the purpose of the breath deflector?

The flexible breath deflector optimizes proper functioning of the AMS (Air Management System) by creating two zones within the helmet.

4. What is the ideal position for the breath deflector?

By using the bones of your nose and those of your cheeks as a contact point, the mask should rest tightly and comfortably on the cheeks and nose to isolate the lower zone of the face, in order to confine the moist air exhaled by the mouth.           

The mask should not pinch the tip of the nose or the nostrils, and should not touch your lips. 

5. My breath deflector is not comfortable. How can I adjust it?

The breath deflector is made of a flexible material. Open the shield put on the helmet. Close the shield and move the helmet over your head. This should help to ensure that the deflector is correctly positioned on your nose.

6. Despite several attempts, it seems impossible to me to adjust my breath deflector. What can I do about it?

It is very important that the helmet is perfectly adjusted. First make sure you have the right size. The helmet should not be too big or too small. It should be comfortable without constricting the head or forehead, or on the contrary, it should not move too freely. Refer to the size chart.

If the helmet size is ideal and you still can’t adjust the breath deflector, you may need to replace the shield. Please contact your retailer or customer service.

The breath deflector is equipped with notched straps. Pull or tighten the straps to lower and move the deflector away from your face. Release the straps to approach it and lift it up on the nose.

7. Is it possible to ride without a breath deflector?

Depending on weather conditions, you can remove the breath deflector without affecting proper functioning of the AMS.  

However, this may require frequent adjustment of the incoming air flow with the shield ventilation ports. Since the AMS is activated with movement, without the breath deflector, you will have to open the visor if you are stationary.

The connected electric shield allows riding without breath deflector.

8. Can I install a communication system in my helmet?

There is no specific cavity in the Mission helmet's EPS to accommodate a communication system. However, depending on the size of the system, installation may be possible.

9. Why the cheek pads are different from those illustrated in the manual?

As our tests did not show a significant reduction in noise, but rather user discomfort due to ear constriction, we opted for cheek pads that free the ear rather than surrounding it. This ensures a better comfort for the user.

10. The sun visor is not always easy to operate. Is that normal?

When the shield is open and the deflector is installed, it is not possible to lower the sun visor. Forcing the sun visor to operate in this situation could cause the mechanism to break.

11. What is the certification of the Mission helmet?

The Mission helmet meets and exceeds the DOT FMVSS 218 standards.

How to make sure a product is compatible for my snowmobile?
A search by ride (or "by my rides" for "My Kimpex" connected members) is available on the home page and on every product category pages or search result pages of the site.


Use the search by ride tool and all products compatible with your vehicle will appear in the result.

In the case where a displayed product is not really compatible with the vehicle selected, communicate that mistake with us mentioning the vehicle selected and the erroneous product at masterfiles@kimpex.com or using the "Contact Us" form.
Where can I find the snowmobile parts/accessories catalogue?
All Kimpex catalogues are available electronically on our website. Visit the "Catalogue" page to consult it.
Where can I find the snowmobile clothing/helmets catalogue?
All Kimpex catalogs are available electronically on our website. Look for the TRENDS WINTER catalog on the "Catalogue" page to consult it.
Where can I find instruction manuals?
Instruction manuals are, for most of the products, available on the manufacturer's websites or in the "Instruction Manual" tab on the "Catalogue" page.
What are the current promotions/liquidations?
Visit the "Promotions" section to see the most recent promotions/liquidations.
How can I find replacement parts for a particular product?
The best way is still to use our catalogues or e-catalogues for the moment.
How can I be informed of the latest news and new products?
Subscribe to our newsletter! You will find the subscription form in the lower right corner of every page.
Or,
Create your "My Kimpex" account and visit the "Member Zone" often.
How to make sure a product is compatible for my ATV/UTV?
A search by ride (or "by my rides" for "My Kimpex" connected members) is available on the home page and on every product category pages or search result pages of the site.

Use the search by ride tool and find all products compatible with your vehicle in the search results.

In the case where a displayed product is not really compatible with the vehicle selected, communicatethat mistake with us mentioning the vehicle selected and the erroneous product at masterfiles@kimpex.com or using the "Contact Us" form.
Where can I find the ATV/UTV parts/accessories catalogue?
All Kimpex catalogues are available electronically on our website. Visit the "Catalogue" page to consult it.
Where can I find the ATV/UTV clothing/helmets catalogue?
All Kimpex catalogs are available electronically on our website. Look for the TRENDS WINTER or TRENDS SUMMER catalog on the "Catalogue" page to consult it.
Where can I find instruction manuals?
Instruction manuals are, for most of the products, available on the manufacturer's websites or in the "Instruction Manual" tab on the "Catalogue" page.
What are the current promotions/liquidations?
Visit the "Promotions" section to see the most recent promotions/liquidations.
How can I find replacement parts for a particular product?
The best way is still to use our catalogues or e-catalogues for the moment.
How can I be informed of the latest news?
Subscribe to our newsletter! You will find the subscription form in the lower right corner of the homepage.
Or,
Create your "My Kimpex" account and visit the "Member Zone" often.
Do I absolutely have to register my ATV/UTV track kit?
It is not compulsory to register your track kit but it is best to do to enjoy the benefits associated with the registration. Click here to see the benefits.
How to make sure a product is compatible for my motorcycle?
A search by ride (or "by my rides" for "My Kimpex" connected members) is available on the home page and on every product category pages or search result pages of the site.

Use the search by ride tool and find all products compatible with your vehicle in the search results.

In the case where a displayed product is not really compatible with the vehicle you selected, communicate that mistake with us mentioning the vehicle selected and the erroneous product at masterfiles@kimpex.com or using the "Contact Us" form.
Where can I find the motorcycle parts/accessories catalogue?
All Kimpex catalogues are available electronically on our website. Visit the "Catalogue" page to consult it.
Where can I find the motorcycle clothing/helmets catalogue?
All Kimpex catalogs are available electronically on our website. Look for the TRENDS SUMMER catalog on the Catalogue page to consult it.
Where can I find instruction manuals?
Instruction manuals are, for most of the products, available on the manufacturer's websites or in the "Instruction Manual" tab on the "Catalogue" page.
What are the current promotions/liquidations?
Visit the "Promotions" section to see the most recent promotions/liquidations.
How can I find replacement parts for a particular product?
The best way is still to use our catalogues or e-catalogues for the moment.
How can I be informed of the latest news and new products?
Subscribe to our newsletter! You will find the subscription form in the lower right corner of every page.
Or,
Create your "My Kimpex" account and visit the "Member Zone" often.
How to make sure a product is compatible for my boat engine?
A search by ride (or "by my rides" for "My Kimpex" connected members) is available on the home page and on every product category pages or search result pages of the site.

Use the search by ride tool and find all products compatible with your vehicle / engine in the search results.

In the case where a displayed product is not really compatible with the vehicle / engine you selected, communicate that mistake with us mentioning the vehicle selected and the erroneous product at masterfiles@kimpex.com or using the "Contact Us" form.
Where can I find the marine parts/accessories catalogue?
All Kimpex catalogues are available electronically on our website. Visit the "Catalogue" page to consult it.
I am looking for watersports products, where should I search?
You can use any of the following marine product categories:
? Paddles ? Boards ? Kayaks and Accessories
? Skis ? Wakeboards ? Kneeboards and Accessories
? Towables ? Tubes ? Inflatables and Repairs
? Watersports ? Wetsuit and Apparels
? Watersports Accessories
Where can I find instruction manuals?
Instruction manuals are, for most of the products, available on the manufacturer's websites or in the "Instruction Manual" tab on the "Catalogue" page.
What are the current promotions/liquidations?
Visit the "Promotions" section to see the most recent promotions/liquidations.
How can I find replacement parts for a particular product?
The best way is still to use our catalogues or e-catalogues for the moment.
How can I be informed of the latest news and new products?
Subscribe to our newsletter! You will find the subscription form in the lower right corner of every page.
Or,
Create your "My Kimpex" account and visit the "Member Zone" often.