Faqs

About Kimpex Inc
Using Kimpex.com
Snowmobile Questions
ATV/UTV Questions
Motorcycle Questions
Marine Questions
Online Sales (E-commerce)
Who is Kimpex?
To know more about our company, visit the "Our Story" page.
What is our role as a distributor?
Our role is to look after the distribution, that is to say, financing, collection, storage, promotion and shipping products to resellers, who are selling to consumers.

As a distributor, we do not sell directly to consumers. The products we distribute are only available through our network of authorized retailers. To find a reseller of Kimpex products, click here.
Does Kimpex design its own products?
Yes. Kimpex is also a brand of home products. Several products are designed and developed in-house by a team of experts under the responsibility of the Vice President of Product Management / Research and Development.

Products designed by Kimpex can be identified by the following brands:
- Kimpex
- CKX
- Commander
- Win-Tec
- Skin

Where can I view the jobs offered by Kimpex?
Visit this "Career" page for all jobs available at Kimpex.
I have some questions. Who should I contact?
Communicate with us using the "Contact Us" form.
I want my products to be distributed by Kimpex, What should I do?
Distribution requests must be sent to Kimpex marketing team using the form on the "Contact Us" page. Select ?Communications & Marketing? as the subject of your message.
Include your website address and your product catalog to the message so that we can forward your message to the right department.
How to change the language of the site?
A drop-down list is available in the upper right corner of the screen. Locate the small flag with the current language then click the arrow to access other choices.

To register your browsing preferences on Kimpex.com, create a "MY KIMPEX" account.
How to record my language preferences on the site?
To register your browsing preferences on Kimpex.com, create a "MY KIMPEX" account.
What is the « Member Zone »? / Why do I need to be connected to access it?
This is a zone containing news, sweepstakes and special promotions reserved exclusively for "My Kimpex" members.
What is a « My Kimpex » account?
It's a place where you can manage your preferences, record your personal information and your vehicle information to facilitate your navigation on the site. After registering, the site will suggest products or search results based on the information you entered. You will also have access to exclusive content from the ?Member zone?!
How to create a « My Kimpex » account?
Click on the "My Kimpex" tab at the top of the screen. A new window will open, click on "I subscribe" and follow the instructions.
Or,
Click on the USER LOGIN button at the top of any page and follow the instructions.
How to become a retailer of Kimpex products?
Click the "Become a Dealer" tab at the top of the screen. A new window will open. Enter the requested information, click "Next Step" and follow the instructions.
Where can I buy the products seen on Kimpex.com?
All Kimpex products are available through our network of retailers everywhere in Canada and USA. Click here to find the nearest retailer.
Can I buy directly from Kimpex?
No. Products distributed by Kimpex are available only through our network of retailers.
Click here to find the nearest retailer.
Can I receive a paper copy of your catalogs?
Unfortunately, our catalogues are only available to our retailers. But, all Kimpex catalogs are available electronically on our website. Visit the "Catalogue" section to see them.
I'm having some technical difficulties with your website, what can I do?
Communicate with us through our "Contact Us" page and select « SITE » as the subject of your message.
Can I be sponsored by Kimpex?
Sponsorship requests must be sent to Kimpex marketing team using the form on the "Contact Us" page. Select ?Communications & Marketing? as the subject of your message.
Why should I register my products on Kimpex.com?
In addition to the basic guarantees, Kimpex offers to its customers the possibility to register some of their products online to enjoy various benefits such as:

? An extended warranty for certain products;
? Better support in case of imperfection with online records;
? Keeping your purchase documents in a safe place.

Products that can be registered and applied to the benefits mentioned above are:

? CKX helmets
? Kimpex brand products
? Commander ATV and UTV track kits

Register a product now!
How to make sure a product is compatible for my snowmobile?
A search by ride (or "by my rides" for "My Kimpex" connected members) is available on the home page and on every product category pages or search result pages of the site.


Use the search by ride tool and all products compatible with your vehicle will appear in the result.

In the case where a displayed product is not really compatible with the vehicle selected, communicate that mistake with us mentioning the vehicle selected and the erroneous product at masterfiles@kimpex.com or using the "Contact Us" form.
Where can I find the snowmobile parts/accessories catalogue?
All Kimpex catalogues are available electronically on our website. Visit the "Catalogue" page to consult it.
Where can I find the snowmobile clothing/helmets catalogue?
All Kimpex catalogs are available electronically on our website. Look for the TRENDS WINTER catalog on the "Catalogue" page to consult it.
Where can I find instruction manuals?
Instruction manuals are, for most of the products, available on the manufacturer's websites or in the "Instruction Manual" tab on the "Catalogue" page.
What are the current promotions/liquidations?
Visit the "Promotions" section to see the most recent promotions/liquidations.
How can I find replacement parts for a particular product?
The best way is still to use our catalogues or e-catalogues for the moment.
How can I be informed of the latest news and new products?
Subscribe to our newsletter! You will find the subscription form in the lower right corner of every page.
Or,
Create your "My Kimpex" account and visit the "Member Zone" often.
How to make sure a product is compatible for my ATV/UTV?
A search by ride (or "by my rides" for "My Kimpex" connected members) is available on the home page and on every product category pages or search result pages of the site.

Use the search by ride tool and find all products compatible with your vehicle in the search results.

In the case where a displayed product is not really compatible with the vehicle selected, communicatethat mistake with us mentioning the vehicle selected and the erroneous product at masterfiles@kimpex.com or using the "Contact Us" form.
Where can I find the ATV/UTV parts/accessories catalogue?
All Kimpex catalogues are available electronically on our website. Visit the "Catalogue" page to consult it.
Where can I find the ATV/UTV clothing/helmets catalogue?
All Kimpex catalogs are available electronically on our website. Look for the TRENDS WINTER or TRENDS SUMMER catalog on the "Catalogue" page to consult it.
Where can I find instruction manuals?
Instruction manuals are, for most of the products, available on the manufacturer's websites or in the "Instruction Manual" tab on the "Catalogue" page.
What are the current promotions/liquidations?
Visit the "Promotions" section to see the most recent promotions/liquidations.
How can I find replacement parts for a particular product?
The best way is still to use our catalogues or e-catalogues for the moment.
How can I be informed of the latest news?
Subscribe to our newsletter! You will find the subscription form in the lower right corner of the homepage.
Or,
Create your "My Kimpex" account and visit the "Member Zone" often.
Do I absolutely have to register my ATV/UTV track kit?
It is not compulsory to register your track kit but it is best to do to enjoy the benefits associated with the registration. Click here to see the benefits.
How to make sure a product is compatible for my motorcycle?
A search by ride (or "by my rides" for "My Kimpex" connected members) is available on the home page and on every product category pages or search result pages of the site.

Use the search by ride tool and find all products compatible with your vehicle in the search results.

In the case where a displayed product is not really compatible with the vehicle you selected, communicate that mistake with us mentioning the vehicle selected and the erroneous product at masterfiles@kimpex.com or using the "Contact Us" form.
Where can I find the motorcycle parts/accessories catalogue?
All Kimpex catalogues are available electronically on our website. Visit the "Catalogue" page to consult it.
Where can I find the motorcycle clothing/helmets catalogue?
All Kimpex catalogs are available electronically on our website. Look for the TRENDS SUMMER catalog on the Catalogue page to consult it.
Where can I find instruction manuals?
Instruction manuals are, for most of the products, available on the manufacturer's websites or in the "Instruction Manual" tab on the "Catalogue" page.
What are the current promotions/liquidations?
Visit the "Promotions" section to see the most recent promotions/liquidations.
How can I find replacement parts for a particular product?
The best way is still to use our catalogues or e-catalogues for the moment.
How can I be informed of the latest news and new products?
Subscribe to our newsletter! You will find the subscription form in the lower right corner of every page.
Or,
Create your "My Kimpex" account and visit the "Member Zone" often.
How to make sure a product is compatible for my boat engine?
A search by ride (or "by my rides" for "My Kimpex" connected members) is available on the home page and on every product category pages or search result pages of the site.

Use the search by ride tool and find all products compatible with your vehicle / engine in the search results.

In the case where a displayed product is not really compatible with the vehicle / engine you selected, communicate that mistake with us mentioning the vehicle selected and the erroneous product at masterfiles@kimpex.com or using the "Contact Us" form.
Where can I find the marine parts/accessories catalogue?
All Kimpex catalogues are available electronically on our website. Visit the "Catalogue" page to consult it.
I am looking for watersports products, where should I search?
You can use any of the following marine product categories:
? Paddles ? Boards ? Kayaks and Accessories
? Skis ? Wakeboards ? Kneeboards and Accessories
? Towables ? Tubes ? Inflatables and Repairs
? Watersports ? Wetsuit and Apparels
? Watersports Accessories
Where can I find instruction manuals?
Instruction manuals are, for most of the products, available on the manufacturer's websites or in the "Instruction Manual" tab on the "Catalogue" page.
What are the current promotions/liquidations?
Visit the "Promotions" section to see the most recent promotions/liquidations.
How can I find replacement parts for a particular product?
The best way is still to use our catalogues or e-catalogues for the moment.
How can I be informed of the latest news and new products?
Subscribe to our newsletter! You will find the subscription form in the lower right corner of every page.
Or,
Create your "My Kimpex" account and visit the "Member Zone" often.
Can I buy directly from Kimpex.com?
Yes, it is now possible to order directly on Kimpex.com, but to respect the supply chain and our dealer network, we will ask you to select a dealer to complete the financial transaction online.
What paiement methods are accepted?
You can safely complete your transactions on Kimpex.com by using one of the major credit card company. (Visa, Mastercard, AmEx, Discovery, JCB ou Dinners Club)
How can I track my order?
In the confirmation email you received, there is a tracking number.  Enter that number on the carrier's website to track your order.
How to cancel an order?

Unfortunately, you cannot cancel a confirmed order.  You can decline it upon reception or accept it and ask for a return with the dealer you selected to complete the transaction.

Attention, some handling or shipping fees can be applied by the dealer.

Where can I see my purchase history?

You can see your purchase history only if you created a customer account (My Kimpex) and signed-in for your previous orders.

If so, then click on the Log In button or the My Kimpex link at the top of the site to enter your account and see your purchase history.

Why do I have to select a dealer even if I asked for a home delivery?

Because this is with this dealer that you are completing the financial part of the transaction.

Kimpex do not sell directly to consumers, always through a retailer.

This retailer is also responsible for your after-sale service!

Why my local dealer is not showing in the dealer selector?

There are 2 possible reasons to explain that:

1 - Whether your local retailer has not joined the Kimpex program to sell on Kimpex.com (He can contact Kimpex customer service to request it)

2 - Whether the products added in your shopping cart are not all available from your local dealer.

Can I ship my items in a different country?

Kimpex.com only ship in Canada and United States for the moment.

You need to select the Canadian version to see the available products in Canada and the American version to see the available products for USA.

To change the version of the site, see the top right corner of the site.
Can I pick my order in store?

Yes you can!

You need to wait the call from your selected dealer before going to the store to pick your order. (Average delay is 24 to 48h)

Shipping fees may occur as even if it is an "in store-pickup", Kimpex will ship the product from its warehouse to the retailer.

Can I ship my items to a PO box?

Yes, We ship everywhere in Canada and United States where the major carrier allow it. (Dicom, DHL, Purolator, UPS,...)

Extra shipping charges may applied for beyond areas.

What are the extra shipping fees I can expect on my order?

All orders over $99.99 are shipped free (Some exceptions apply).

Shipping fees are fixed, but may vary depending of :

-Overweight items to ship
-Oversized items to ship
-Items to be shipped on skid
-Dangerous good to ship (ex.: Battery)
-Beyond areas
-Items where environmental taxes apply
-etc.
Do the advertized prices on Kimpex.com are the same in store from a dealer to another?

No, not automatically. Prices on Kimpex.com are established by Kimpex, not by the dealers.

The dealers may sell at a lower or higher price.

How can I validate if a product on the site is in stock in a dealership?

Inventory on Kimpex.com does not reflect the dealers' inventory.  All order processed through Kimpex,com, whatever which dealer is selected to complete the transaction, is shipped from Kimpex warehouses with Kimpex inventory.

To validate the availability of a particular parts in a dealership, you have to contact him directly.

How can I return a defective product or a product that doesn't fit my needs?

All return requests must be done directly with the dealer you selected to complete the transaction (written on your invoice). Dealer's return policies apply*.

Kimpex won't accept any direct returns from consumers.

*The dealer may apply return fees.